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Delivery and Returns

DELIVERY

We currently ship to the following countries:

  • Austria

  • Belgium

  • Czech republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Netherlands

  • Poland

  • Portugal

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • United Kingdom

We process every order with the care it deserves. Shipping beer can be tricky, but we are experts at it, so rest assured that your product will arrive safe and sound. For this we specially package your beer with care.
The order shall be processed within seven (7) working days upon order confirmation. Gandatrade has the right to stipulate wider delivery terms, which shall be communicated within a reasonable timespan after the order confirmation. This can be the case, for example, when a product order is placed on a Friday and is processed the following Monday. The Purchaser may only terminate the agreement if Gandatrade fails to deliver the products within the communicated delivery deadline. In the event of such termination, Gandatrade will reimburse all sums paid without undue delay and no later than fourteen (14) calendar days after termination of the agreement.

Gandatrade uses external parties and carriers for the execution of the delivery, specifically Gandatrade. This may have an effect on the delivery. Gandatrade takes however no responsibility for a delivery arriving late or for an order which is lost by third parties or by unforeseen circumstances or force majeure. If an order that has been sent remains undelivered, Gandatrade will conduct an investigation at the carrier’s end. This can take several days. During this period, Gandatrade cannot provide any reimbursement or proceed to a re-delivery of the products.

If you are shipping a package over a weekend, your order may be held until the following Monday to ensure minimal time in transit.

 

DEFECTS AND COMPLAINTS

The statutory warranty period, as provided by law, is fully applicable to this agreement. Each Purchaser is consequently entitled to repair or replacement if he finds a defect in the delivered products, to the extent that the requirements of the legal warranty are satisfied. The warranty is not applicable if the Purchaser was aware of the defects at the time of the sale.
The Purchaser or the third party designated by the Purchaser is required to examine the products accurately on their conformity as soon as the products are received. If the product is affected by a visible defect, and the receiver perceives this defect, he must submit a complaint. Purchaser shall communicate these complaints towards Gandatrade by contacting the client service or helpdesk by emailing info@omnipollo.com. This must be done immediately upon delivery, with a maximum of two (2) calendar days upon delivery. It is the duty of the Purchaser to motivate this communication sufficiently. We also recommend a statement that uses all reasonable technical resources, such as photos and videos.

The Purchaser must send the defective products back to Gandatrade in their original condition, including packaging, accessories and documentation, and always accompanied by the original invoice or a valid proof of payment. Any deficiency in this obligation will imply a proportional reduction in the repayment. All costs for return shipment shall be borne by the Purchaser. Sending back an order is always at risk of the Purchaser. We recommend a registered and insured return shipment to avoid the risks of loss and theft. This return shipment must be done within maximum five (5) calendar days after the communication.

The warranty is not applicable in case of:

  • Damage caused by normal wear and tear; accidental or intentional changes caused by the Purchaser to the product, including improper and incorrect use; exposure to moisture, fire, heat, earthquake or other external causes that may damage the integrity of the product.

The Purchaser shall not be entitled to send back the products in the absence of a substantiated complaint. If the conditions of warranty are met, the Purchaser is firstly entitled to a free replacement of the ordered products, if the situation renders it possible. Gandatrade is only held to a reimbursement if the replacement no longer produces the same benefit for the Purchaser. The Purchaser will have to communicate this ground in a clear and motivated manner. Any compensation and reimbursement can never exceed the amount invoiced to the Purchaser.

RIGHT OF WITHDRAWAL

Applicability of the right of withdrawal

The Consumer enjoys a right of withdrawal, in accordance with article VI.47 Belgian Code of Economic Law. The right of withdrawal provides the Consumer with the possibility to terminate the contract if, after the delivery, he is not satisfied with the product. No required motivation or penalty fee is applicable. Omnipollo does welcome your feedback in order to improve our services.
If the Consumer applies his right of withdrawal in conformity to the legal conditions, Gandatrade will take care of the reimbursement of the amount actually paid for the product within fourteen (14) calendar days. The reimbursement will be carried out through the same payment method you used for the initial transaction, unless the Consumer expressly agreed otherwise. No fee will be charged for the reimbursement.

Attention: Gandatrade does not reimburse any additional delivery costs, such as the cost endorsed if the Consumer selects a delivery method that differs from the cheapest standard delivery method.

According to Article VI.53 of the Belgian Code of Economic Law, the Consumer is not entitled to exercise his right of withdrawal in the following cases:

  • The supply of goods which are made to the consumer’s specifications, or are clearly personalised (Article VI.53.3°);

  • The supply of goods which are liable to deteriorate or expire rapidly (Article VI53.4°);

  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (Article VI.53.5°);

  • Where the goods supplied have, according to their nature, been inseparably mixed with other items after delivery (Article VI.53.6°).

Attention: If a sealed box has been opened, the plastic seal around the box has been removed, the box has been damaged or stored improperly or in general, the integrity of the box and its content has been compromised (by the Consumer), you immediately lose the right to invoke your right of withdrawal.

Exercising the right of withdrawal

The Consumer who wishes to invoke the right of withdrawal must communicate his decision explicitly and unambiguously, in a written statement. The communication must happen within fourteen (14) calendar days:

  • Sales contract: The day of acquiring physical possession of the goods.

It is up to the Consumer to prove that he can rely on his right. The following information must always be clearly communicated:

  • The following three dates: the date of order, date of receipt and the date on which the right of withdrawal is used;

  • Name and address of the Consumer;

  • Signature of the Consumer.

The Consumer must remand the products to Gandatrade as soon he has notified his decision to exercise his right of withdrawal, and no later than fourteen (14) calendar days of the communication. The return shipment can only be done by manner of an authorized carrier. In any case, the Consumer will bear all costs and risks of remand. Gandatrade may suspend the reimbursement until receipt of evidence by the Purchaser that the products have been returned.

The Purchaser is liable for any diminished value of the products resulting from the handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. Gandatrade is entitled to charge the costs of the impairments proportionate to the repayment.

The Consumer has no right of withdrawal if the above conditions are not met. In that case, the goods will be returned to the Consumer at the expense and risk of the Consumer. Gandatrade undertakes to clearly communicate its motives to the Consumer.

 

FORCE MAJEURE

Force majeure exists if Gandatrade is, wholly or partially, prevented to accomplish its obligations towards the other party by circumstances beyond its control. Gandatrade is in that case not obliged to fulfil its obligations. Gandatrade may suspend its obligations for the duration of the force majeure.

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the legal
drinking age in
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We currently only ship to countries within the EU.